Legal · Refunds

Refund policy: pay only for the classes your child takes

A 100% refund if no live class has been completed, and a pro-rata refund at any time after that, paid back to your original payment method.

Last updated:

The short version

  • You only ever pay for the live classes your child has actually taken.
  • Full refund: if no live class has been completed, you get 100% of your payment back.
  • Pro-rata refund: after classes have been taken, you get back everything except the classes your child completed, at any time.
  • Refunds go to your original payment method within 5–10 business days. Free trial classes are never charged.
On this page

1. Our promise

We want every family to feel completely safe enrolling with Codinzy. Our refund policy is simple: you only ever pay for the live classes your child has actually taken. There are no lock-ins, no forfeited balances and no store-credit-only refunds. This policy applies to all our plans (Plus, Premier and Prime) and to every course.

2. Full refund before any class is completed

If you cancel your enrollment before your child has completed any live class, we refund 100% of the amount you paid to your original payment method. No questions, no conditions, no deductions.

3. Pro-rata refund after classes have been taken

You can cancel at any point in your enrollment, however far along you are. We calculate your refund as:

Refund = Total amount paid − (Completed live classes × per-class rate of your plan)

  • The per-class rate is the rate of the plan you purchased: Plus ($6), Premier ($12) or Prime ($15) a class, in US dollars.
  • The refund is paid to your original payment method, not held as credits.
  • There is no time limit: this applies whether you cancel after two classes or twenty.

Worked example

You pay $96 for 8 Premier classes ($12 a class). Your child completes 3 classes and you decide to stop. Your refund is $96 − (3 × $12) = $60, paid back to the card or account you paid with.

4. What counts as a completed class

  • A live class your child attended counts as completed.
  • Classes rescheduled or cancelled in advance under your plan's rescheduling rules are not counted.
  • Classes cancelled by Codinzy, or missed because of a fault on our side (tutor unavailability, platform issues), are never counted against you.
  • Free trial classes are always free: they are never charged and never deducted.

5. How to request a refund

Contact our support team and include the parent's name and the phone number used at enrollment, so we can find your account quickly:

We'd also love to hear why you're leaving, because feedback helps us improve, but sharing a reason is optional and never a condition of your refund.

6. Refund processing

Approved refunds are issued to your original payment method within 5–10 business days. That is the card you paid with through Stripe, or the account you used for bKash, Bangla QR or a bank transfer. Depending on your bank or card provider, it may take a few more days for the amount to appear on your statement.

7. Changes to this policy

We may update this policy from time to time. Changes take effect when posted on this page, with a new "last updated" date, and never apply retroactively to reduce a refund you were already entitled to.

8. Contact us

Questions about this policy or an ongoing refund request: email support@codinzy.com, call or WhatsApp +1 531 216 8595, or write to Codinzy LLC, 30 N Gould St, Suite R, Sheridan, WY 82801, United States. See also our terms and conditions.

Our other policies

Questions about this policy?

Email support@codinzy.com or see all the ways to contact us.

Refund questions parents ask

Can I get a refund after my child's first paid class?

Yes. You can cancel at any point. We deduct only the live classes your child has completed, at your plan's per-class rate, and refund the rest of what you paid to your original payment method.

Is there a cancellation fee?

No. The only deduction is the classes your child has completed. There are no lock-ins and no store-credit-only refunds.

How long does a refund take?

Approved refunds are issued within 5–10 business days. Your bank or card provider may take a few more days to show it on your statement.

Do I have to give a reason?

No. We'd like to hear why you're leaving, because it helps us improve, but a reason is optional and never a condition of your refund.

Will I be charged for the free trial class?

No. The trial class is 100% free, you don't enter payment details to book it, and it is never deducted from a refund.

What if Codinzy cancels a class?

Classes cancelled by Codinzy, and classes missed because of a problem on our side such as a tutor being unavailable or a platform issue, are never counted against you.

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